Support Policy .... more changes

By Jo at August 15, 2010 10:08
Filed Under: Customer Service, Sales & Marketing, Support

It's Sunday morning and I have just a moment's calm to take a look at the blog ...... I'll be honest and say that there is a good chance that we will start afresh this week with a whole new blog. I find some blog postings at this address that I can't stand alongside and I'd love to avoid confusion.

Let me be clear - many of these blog posts were written with the best of intent, and the content was true at the time of writing, but isn't now. See Gretchen's article of 2nd August, for example. She does a fabulous job of supporting a policy that we, the new owners, will not be prolonging. In case you haven't heard it on the street, we have revived support on version 8. We will also help anyone on earlier versions - and we'd love to be getting into debate on why we think it's probably a good idea to come a little closer to the current versions.

While we are still making key decisions about the quality and standing of all the available versions, please know that we are simply here to help. We are incredibly busy, so if you have questions that will wait a week or two, then it would be great for us to sink into the new place a little, but for all of you with burning issues, then we want to do our very best to help, so reach out. 

On Thursday 19th August (noon, Eastern) we will be hosting a webinar to talk about our immediate plans for the product, and about the energy we are bringing to our takeover. Try to listen, but if the timing is bad for you, then we will be recording and posting a copy on both the production site and the forum.

This is all I have time for today, but watch out for news of our blog plans. Once we know that we've been smart enough about a decision, then we'll share the future with you all.

 

Jo

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