“Speaking as an AspDotNetStorefront support technician for the past 3 years, our ML v9.0 software has been the strongest release yet, by far,” said Scott Salyers. The other support team members, John Reasons, and Michael Rahel, both nodded their heads in confirmation. “No software in the world is entirely perfect, you’ll always have to expect some things that need to be resolved,” quipped John. “Yes, that’s entirely true, especially when you’re referring to a build that has had such a major overhaul – the new 9.0 version has had so many changes that nearly all areas in the code have been touched!” responded Michael.
The support team at AspDotNetStorefront stands strongly behind their new product. They are the first line of defense for AspDotNetStorefront customers after the purchase process is completed– the first ones to hear about it when something goes wrong – and also the ones that seem to know every past support item and resolution by heart. “I eat, sleep, and breathe support,” said Scott jokingly with a sarcastic grin. Scott, by far the veteran of the team, is also one of the quality assurance testers of the software, and so was one of the first to get his hands dirty with the new version. “While I know I could not account for every possible scenario, I tested the software as thoroughly as I could to ensure it met AspDotNetStorefront’s high standards. Overall, I was very happy with the results of even the initial build. Comparatively speaking, and with the massive number of changes made, the list of items that required attention was fairly small.”
“Some of the features of previous versions [such as pack products and our proprietary skinning engine] were removed in this new build. This was only done, though, because we added or improved upon existing features to include this functionality,” John stated. The new and improved features set to replace those items include the addition of ASP.Net Master Page Skins and the combining of pack products with the new AJAX kit functionality. “With all the exciting changes and new feature additions, it’s no wonder support is getting busy again – our customers are eager to learn how it all works! “ Michael stated enthusiastically.
“We’re here for you if you need us. That’s priority number-one for us.” Scott said. “Feel free to submit a ticket should something come up while using our software – and you’ll see that we pride ourselves in offering world-class service,” added John. “It’s funny because we tell customers that we’ll get you a response within 8 hours of receiving the ticket – but generally we respond within minutes of taking a look!” Michael stated with a chuckle.
The AspDotNetStorefront Support team is available Monday through Friday 9am-5pm EST. Limited support is available after hours and on weekends. To submit a ticket, please go to https://support.aspdotnetstorefront.com and click the “Submit a ticket” link.