First off, please let me introduce myself. My name is Gretchen Robinson. I won’t bore you with the blah, blah, blahs of my background, experience, etc., but you may wonder what I do for AspDotNetStorefront now. The answer…a little bit of everything. Officially, I am your Customer Service connection to everyone and everything that AspDotNetStorefront entails.
If you need assistance with an order in anyway…call me. If you have questions about our demo site, transferring a license, our pricing…call me. If you have submitted a ticket or left a voicemail and have yet to receive a response…you definitely can call me. I am not going to lie to you and tell you that I hold all the answers. That is about as far from the truth as it gets. Prior to working for AspDotNetStorefront, I did not have any ecommerce experience or training. What I do have is a drive to keep our customers happy. This is the sole reason that I am here. I am constantly peeking into support and sales tickets to check progress. You will even see me in the pre-sales chat helping out where I can. If you call in, it is my voice that you will hear on the other end of the line.
My theme of the week is a bit of advice for all AspDotNetStorefront customers. When calling in or emailing, please be prepared! The more information that you have for us, the more efficient we become for you. Help us to help you! For instance, have your customer ID, the email address associated with your account or even an old order number on hand. This expedites things on our end when locating your account. We will be able to spend less time finding your information and more time working on the actual issues. This is true with sales and support tickets, as well. When submitting a ticket, please use the information that I previously suggested (customer id, email, etc.) along with detailed information about the issues or questions that you are having. If you have questions about an error that you are receiving, copy and paste that error into the support ticket. The more specific that you can be, the better.
Each of our Customer Service Representatives and Sales Engineers spend a lot of time with their phones glued to their ears. We pride ourselves on giving 100% of our attention to our customers, one at a time, so please...leave a message if you happen to get our voicemail. I want to ensure you receive the best customer service experience possible. I promise you that I will go out of my way to meet and exceed your expectations. If I don’t have the answer…I will do everything in my power to find it and fast. I will hold the coffee hostage until I get an answer!
Feel free to email me at gretchen.robinson@aspdotnetstorefront.com. I welcome all questions, comments and concerns and cannot wait to blog more about customer service-related themes to help make your organization more customer-friendly. If you have any suggestions for future topics, please feel free to drop me a note!
To my customer,
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
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